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Privacy Policy

Privacy Policy

Effective Date: September 9th, 2025

RapidEX Financial Inc. (“RapidEX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online trading portal, OTC desk, ATMs, kiosks, and applications (collectively, the “Platform”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  1. Personal Identification Information
    • Full name, date of birth, residential address, phone number, email.
    • Government-issued ID and supporting documentation for identity verification.
  2. Financial and Transactional Information
    • Bank account details, Interac e-Transfer information, wire transfer details.
    • Cryptocurrency wallet addresses provided by you.
    • Transaction history, order details, and payment confirmations.
  3. Technical Information
    • IP address, device identifiers, browser type, operating system.
    • Access logs, geolocation (when required for fraud prevention or compliance).
  4. Compliance Information
    • Source of funds, occupation, or additional documentation required under Canadian AML/KYC laws.

2. How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery – To process your crypto purchases and sales through our Platform.
  2. Compliance – To satisfy legal obligations, including KYC/AML requirements, FINTRAC reporting, and fraud prevention.
  3. Security – To detect, prevent, and address unauthorized or suspicious activity.
  4. Communication – To send you confirmations, updates, support responses, and legal notices.
  5. Improvement – To analyze usage patterns and enhance the functionality of our Platform.
  6. Marketing (Optional) – With your consent, to provide information about promotions, services, or updates.

3. How We Share Your Information

We do not sell your personal information. We may disclose your information only as follows:

  1. Regulatory Authorities – To FINTRAC or other regulators when legally required.
  2. Service Providers – To third parties assisting with compliance verification (e.g., KYC vendors), payment processing, IT, or security.
  3. Legal Requests – To comply with subpoenas, court orders, or lawful government investigations.
  4. Business Transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Storage and Security

  1. All personal information is stored securely on encrypted systems.
  2. Access is restricted to authorized personnel only.
  3. We use firewalls, secure authentication, and monitoring to protect data.
  4. Transaction records are retained as required by FINTRAC (minimum 5 years).

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for non-essential data uses (e.g., marketing).
  • Request deletion of your data, subject to regulatory retention requirements.

Requests can be submitted by contacting our Privacy Officer at: info@rapidexfinancial.com

6. Cookies and Tracking

We may use cookies, log files, and analytics tools to improve our website experience. You can disable cookies in your browser, but some features may not function properly.

7. Cross-Border Data Transfers

Some service providers may process data outside of Canada. In such cases, your information may be subject to foreign laws and access by foreign governments.

8. Retention

We retain personal information only as long as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements. FINTRAC recordkeeping requires retention of KYC/AML data for at least five (5) years.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the “Effective Date.” Continued use of our Services constitutes acceptance of the revised policy.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:

Privacy Officer – RapidEX Financial Inc.
Email: info@rapidexfinancial.com

Mailing Address: 15001-112 Avenue Edmonton, Alberta, T5M-2V6