Everything You Need to Know
We pride ourselves on the support we offer our clients.
With a relentless focus on innovation, customer satisfaction, and adherence to the highest standards, trust in our expertise and dedication as we continue to set the standard for digital asset transactions. Choose RapidEX Financial as your go-to solution for all your cryptocurrency needs and experience the difference that comes with unparalleled security and convenience.
General Questions
A digital wallet is an app that allows you to store, send, and receive digital currencies such as Bitcoin, Ethereum, and other cryptocurrencies. There are many digital wallets available, each with their own features and benefits. Popular digital wallets include Exodus, and MyEtherWallet. More information on Exodus here: exodus.com
RapidEX Financial is a Canadian-based company that helps people buy cryptocurrency easily and securely. We operate a nationwide network of Bitcoin ATMs, offer an online portal for direct crypto purchases, and provide personalized service for larger transactions through our OTC (Over-The-Counter) desk.
We’re a non-custodial platform, which means your crypto is sent straight to your own wallet—you stay in full control. Whether you’re buying a little or a lot, RapidEx is here to make the process fast, safe, and straightforward.
Verification is required for all transactions at RapidEX —whether you’re using our ATMs or our online platform. This step is essential to ensure the security of your funds, prevent fraud, and maintain compliance with Canadian financial regulations.
To make the process quick and secure, we’ve partnered with Sumsub, a trusted global verification provider. Your information is handled with care and used solely for compliance and safety purposes.
RapidEX is a non-custodial platform offering three secure ways to buy and sell Bitcoin. Customers can use our nationwide Bitcoin ATMs for fast, in-person cash transactions up to $30,000. Our online trading portal allows users to purchase crypto via e-transfer up to $10,000. For larger or personalized trades, our Over-the-Counter (OTC) service —offers unlimited transactions through cash, e-transfer, or wire with dedicated support.
Non-custodial means RapidEX does not hold or store your cryptocurrency on your behalf. When you purchase crypto, it is sent directly to your own wallet, giving you full control over your funds and private keys.
At RapidEX, we pride ourselves on delivering exceptional service. Our support team is typically very responsive and ready to assist you. For immediate assistance, please call us at 1-855-820-2274.
For non-urgent inquiries, feel free to email us at info@rapidexfinancial.com. We’ll get back to you as soon as possible.
Questions About OTC
(Over The Counter)
OTC (Over-the-Counter) trading allows customers to buy or sell large amounts of cryptocurrency directly with personalized support. It’s ideal for high-volume transactions that go beyond typical ATM or online limits.
OTC is best suited for individuals or businesses looking to transact amounts over $10,000, or those who prefer direct, one-on-one service for added guidance, security, and flexibility.
OTC transactions can be completed using e-transfer, or wire transfer, depending on the amount and preference. Our team will work with you to arrange the best option.
Yes. All OTC customers must complete identity verification to comply with Canadian regulations. We partner with Sumsub to make this process quick, secure, and user-friendly.
No. RapidEX is a non-custodial platform, meaning we do not hold or store your crypto. Transactions are completed directly to your personal wallet for full control of your assets.
No, you don’t need to create a separate account for OTC trading. We only require you to complete a quick verification through our partner Sumsub. After that, our team will personalize the service and handle the rest for you.
Questions About ATMs
A RapidEX ATM, or CATM, is a physical kiosk that allows you to buy or sell cryptocurrencies for cash. Similar to traditional ATMs, Crypto ATMs allow users to withdraw and deposit fiat currency in exchange for digital assets like Bitcoin, Ethereum, and others.
To purchase cryptocurrency at a RapidEX ATM, you will need:
- A valid form of government photo identification such as a driver’s license.
- A phone number with text messaging capabilities for authentication at the kiosk.
- You will also need cash to deposit into the machine to purchase the cryptocurrency.
To purchase cryptocurrency at a RapidEX ATM, start by locating one of our 100+ Canadian locations. At the kiosk, enter the 6-digit verification code sent to your phone to verify your account. Choose the cryptocurrency you’d like to buy, insert your cash, and enter the wallet address where you want the crypto sent. Once everything is confirmed, press “Buy” and wait for the transaction to process. It may take a few minutes to a few hours. Finally, check your wallet to confirm the crypto has arrived.
The daily limit at the RapidEX CATM is $30,000 CAD. The minimum transaction amount is $20 CAD. You can use all denominations of bills accepted by the machine, making it easy to deposit any amount within these limits. For transactions above the daily limit, please contact us for alternative options.
Questions About Online Services
To create an account, visit our website and click “Sign Up.” Provide your personal information and complete a quick, secure verification through our partner Sumsub. Once verified, you can purchase cryptocurrency that will be sent directly to your personal wallet — we are non-custodial, so you remain fully in control of your crypto at all times.
Yes, small fees apply per transaction to cover network and service costs. All fees are clearly shown before you confirm your purchase so you know exactly what you are paying.
Usually, it only takes a few minutes. On the odd occasion it can take a bit longer depending on the network congestion.
The maximum purchase amount via e-transfer is $10,000 CAD per day, which aligns with typical e-transfer daily limits set by banks. These limits may vary depending on your bank’s policies. If you need to purchase more than $10,000 CAD in a single day, please contact us to learn about our OTC (Over-The-Counter) options designed for larger transactions.
Crypto Enthusiasts and Experts in Our Field.
Quick link
Support
Contact
Subscribe to Our Newsletter
Copyright © 2025 RapidEX Financial. RapidEX is registered with FINTRAC as a Money Service Business: C100000412
RapidEX Financial Inc. provides cryptocurrency trading services to Canadian residents outside the province of Quebec. We operate strictly as a non-custodial trading platform. We do not provide investment advice, recommendations, or portfolio management. All trades are executed solely at the direction of the client. Clients are responsible for their own investment decisions and for ensuring the suitability of any transaction.